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Chat InformationYou are now chatting with 'Irene B'
Irene B: Welcome to the Sales Team! I am Irene, your Online Sales Representative. How can I assist you today?
Jon: I'd like to cancel my efax account
Irene B: I am sorry to hear that you wish to leave us. We have a special support team to assist you with the cancellation process. I will transfer the chat to this support team.
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Chat InformationYou are now chatting with 'Beth C.'
Jon: hello
Beth C.: Hello, Jon. Welcome to j2 Global online support. I am Beth , your Online Live Support Representative. How are you doing today?
Jon: I'm fine thank you
Jon: I'd like to cancel my efax account
Beth C.: I am sorry to hear that you wish to close your fax account with us . Could you please provide me your Fax number and PIN for verification purposes?
Jon: Fax number: **********
Jon: Pin: ****
Beth C.: Thank you for the fax number and PIN. Please give me some seconds while I quickly check your account.
Beth C.: Thank you for waiting. I have located and verified. May I ask you why you canceling your account ?
Jon: I recently purchased an inexpensive fax machine, so I no longer have a use for your service.
Beth C.: We really value your association with us. We do understand that you currently do not use the service very often. We value your business and relationship with us. I would like to mention to you an exclusive offer.
Beth C.: In the current situation as a special consideration, we realize that paying $12.95 after the 30 day trial as the monthly fee, is a waste for you. In such a situation, we have less usage plan. You will just be charged a one time non refundable rate of $6.95 and you can use the account without paying any monthly fees for the next 3 months.
Jon: no thank you
Beth C.: I surely respect your wish to discontinue , but, this is a very good offer and you will be paying around only $2.31 per month as monthly fee during this period. You will need to contact us just once by the end of this period to let us know whether you wish to continue or not. There is certainly no obligation to stay back after this period if you do not wish to.
Jon: no thanks, I have no need for the service so the price is not an issue
Beth C.: We are sorry to hear that you have decided to leave us. I will take care of the cancellation process for you. If ever your faxing needs change, please do consider our service. We will be glad to have you as our customer.
Jon: Will i receive any sort of confirmation for the cancelation?
Beth C.: There is no confirmation number or email as such. But please be assured that your account has been closed by me . You can save this transcript in your computer for your reference and please be assured that your account has been terminated by me.
Jon: ok, thankyou